Feelings & fears: why they matter & how to make space for them at work

I am often called in as a mediator because of ‘ineffective and unproductive behaviour’ (to put it mildly).

Organisations often address problems at a behaviour level, perhaps because it feels more comfortable to do this. We often have policies and procedures to deal with ‘problem behaviour’. But these behaviours are symptoms. They can only be meaningfully and sustainably addressed through uncovering the root causes. Problem behaviours stem from difficult feelings that have not been acknowledged…