Conflict escalation and how to intervene before it’s too late

There is a lot of tension in the air at the moment. One week into lockdown #2 and there are signs of pent up anger, anxiety, loss, loneliness all around. Aggressive driving, argumentative social media exchanges, impatient interactions in shops, family blow-ups.

If you are lucky enough not to be experiencing overt conflict at work, it is likely that there are conflicts brewing under the surface…